At KuramaToysShop.com, we want you to be as happy with your purchase as Goku is after a good fight! If your anime treasure didn’t arrive in perfect condition (which is rarer than a Super Saiyan transformation), we’ve got your back with our simple return process.

âš¡ Quick Summary: You have 15 days from delivery date to request returns/exchanges. Items must be unopened in original packaging (as pristine as a newly forged Z-sword!). Read below for full details faster than Instant Transmission!

1. Eligibility (More Forgiving Than Goku to His Enemies!)

We accept returns/exchanges for:

  • Damaged items (if they arrived looking like they lost to Frieza)
  • Wrong items shipped (our mistake – we’ll fix it faster than Naruto makes shadow clones!)
  • Unopened items in original packaging (must be as mint condition as a Master Grade Gundam kit)

2. Non-Returnable Items (These Are Like the Dragon Balls – Once You Have Them, They’re Yours!)

Some items are too special to return:

  • Opened collectible figures (especially limited-edition Dragon Ball and Gundam figures)
  • Pre-ordered items (they’re as committed as Vegeta to his training)
  • Digital products (once downloaded, they’re yours like Pikachu is to Ash)
  • Personalized/custom items (made just for you like a ninja’s headband)

3. Return Process (Easier Than Krillin’s Solar Flare!)

  1. Contact our Support Ninjas within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for our response (we reply faster than Instant Transmission – usually within 24 hours!)
  3. Package your item securely (protect it better than Ultraman protects Earth!)
  4. Ship it back to:
    KuramaToysShop
    2709 Worley Avenue
    Charlottesville, US 22901

4. Refund Timeline (Faster Than the Going Merry!)

Once we receive and inspect your return:

  • Refund processing: 3-5 business days (quicker than Goku’s Kamehameha charge!)
  • Payment method refunds: Credit cards/PayPal – 5-10 business days to show in your account
  • Original shipping costs are non-refundable (except for our mistakes)

5. Exchanges (Smoother Than One Piece’s Best Sailing Days!)

Want a different item? No problem!

  1. Follow the return process above
  2. Include a note specifying your desired exchange item
  3. If there’s a price difference, we’ll contact you faster than Pikachu uses Thunderbolt!

6. Return Shipping (We Don’t Have a Flying Nimbus, So…)

Customers are responsible for return shipping costs (unless we messed up – then we’ll cover it like Gohan covers his friends!)

Tip: We recommend using a trackable shipping service (so your package doesn’t disappear like the Dragon Balls after a wish!)

7. Sample Return Request Email (Template as Useful as Bulma’s Tech!)

Subject: Return Request for Order #[Your Order Number] Dear KuramaToysShop Support Ninjas, I’d like to request a return/exchange for my recent order: Order Number: [Insert] Item Name: [Insert] Reason: [Damaged/Wrong Item/Exchange for…] Please let me know the next steps. I’ve kept all original packaging (as untouched as the Dragon Balls before Shenron is summoned!). Best regards, [Your Name] [Your Email] [Your Order Number]
Remember fellow collectors: We handle returns with the same care we put into selecting our rare anime figures! Questions? Email us at [email protected] – we respond faster than Sonic runs!